Privacy Policy for General Auto Repair, LLC
Effective Date: July 7, 2025
General Auto Repair, LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, schedule services, or interact with us.
By using our website or providing us with your personal information, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of information from and about you, including information that may identify you (“Personal Information”). We assume that we collect and process a broad range of information necessary for our services and operations. This may include:
Contact Information: Name, address, email address, phone number.
Vehicle Information: Vehicle make, model, year, VIN (Vehicle Identification Number), license plate number, service history, maintenance records.
Payment Information: Billing address, credit card details (processed securely by third-party payment processors, we do not typically store full card numbers).
Appointment Details: Date, time, and nature of your service requests.
Communications: Records of your correspondence with us, including inquiries, feedback, and customer service interactions.
Website Usage Data (Automatically Collected):
Device and Browser Information: IP address, browser type, operating system, device type, screen resolution.
Browse Activity: Pages visited, links clicked, time spent on pages, referral sources, search terms.
Location Information: General geographic location derived from your IP address.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 6 below).
2. How We Collect Information
We collect information in several ways, including:
Directly from You: When you fill out forms on our website (e.g., contact forms, appointment request forms), call us, email us, or visit our shop.
From Your Vehicle: During diagnostic and repair services, we may access vehicle data relevant to the repair.
From Third-Party Service Providers: We may receive information from partners who assist us with payment processing, scheduling, marketing, or website analytics.
Automatically through Website Technologies: As you navigate our website, we may use cookies and other tracking technologies to collect usage data.
3. How We Use Your Information
We use the Personal Information we collect for various business purposes, including:
Providing Services: To schedule and manage appointments, perform vehicle diagnostics and repairs, provide estimates, process payments, and issue invoices.
Communication: To respond to your inquiries, send service reminders, provide updates on your vehicle’s status, and communicate about our services.
Customer Relationship Management: To maintain customer records, understand your service history, and personalize your experience.
Marketing and Promotions: To send you promotional offers, newsletters, and information about new services or products that may be of interest to you, based on your preferences.
Improving Our Services: To analyze website usage, understand customer needs, and improve our services, website, and customer experience.
Internal Operations: For accounting, record-keeping, and general business administration.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
4. How We Share Your Information
We assume that we may share your Personal Information with various third parties to facilitate our business operations and provide our services. This may include:
Service Providers: We share information with third-party vendors and service providers who perform functions on our behalf, such as:
Payment processors (e.g., Stripe, Square)
Appointment scheduling software providers
Shop management software providers
Marketing and advertising platforms
Website hosting and analytics providers (e.g., Google Analytics)
Parts suppliers
IT and system support providers
Customer relationship management (CRM) systems
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your Personal Information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Legal Requirements and Law Enforcement: We may disclose your information if required by law, subpoena, or other legal process, or if we believe it’s necessary to investigate, prevent, or take action regarding potential illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as evidence in litigation.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
We do not sell your Personal Information for monetary consideration to third parties. However, please note that under certain privacy laws, the sharing of data for targeted advertising or cross-context behavioral advertising may be considered a “sale.” While we do not intentionally “sell” data in the traditional sense, some of our marketing or analytics activities, particularly if they involve cookies that track your online behavior for advertising purposes, could be interpreted as such by some regulators.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the Personal Information we collect and maintain. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.
6. Cookies and Other Tracking Technologies
Our website uses cookies and similar tracking technologies (like web beacons and pixels) to enhance your Browse experience, analyze site usage, and support our marketing efforts.
Cookies: Small text files placed on your device when you visit a website. They help us remember your preferences, understand how you interact with our site, and deliver relevant content.
Types of Cookies We May Use:
Strictly Necessary Cookies: Essential for the website to function correctly (e.g., enabling navigation, accessing secure areas).
Analytical/Performance Cookies: Help us understand how visitors use our website, which pages are most popular, and identify any issues. This allows us to improve website performance.
Functional Cookies: Remember your choices and preferences to provide a more personalized experience (e.g., remembering your login details, language preferences).
Advertising/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests, and to measure the effectiveness of advertising campaigns. These may be placed by third-party advertising networks with our permission.
Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.
7. Your Privacy Rights (Connecticut Data Privacy Act – CTDPA)
As a resident of Connecticut, you may have certain rights regarding your Personal Information under the Connecticut Data Privacy Act (CTDPA), depending on whether our business meets the applicable thresholds for the law (which includes businesses that control or process the personal data of at least 35,000 consumers, or process sensitive data, or offer consumers’ personal data for sale in trade or commerce).
If the CTDPA applies to our processing activities, you may have the following rights:
Right to Access: You have the right to confirm whether we are processing your personal data and to access that data.
Right to Correction: You have the right to request that we correct inaccuracies in your personal data.
Right to Deletion: You have the right to request the deletion of your personal data, subject to certain exceptions.
Right to Data Portability: You have the right to obtain a copy of your personal data in a portable and readily usable format, allowing you to transfer it to another controller.
Right to Opt-Out: You have the right to opt-out of the processing of your personal data for the purposes of:
Targeted advertising.
The sale of personal data.
Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
How to Exercise Your Rights:
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request. We will respond to your request within 45 days, which may be extended by an additional 45 days when reasonably necessary, provided we inform you of the extension.
If we deny your request, you may have the right to appeal our decision by contacting us within a reasonable time after you receive our decision. We will review your appeal and inform you of our decision and any available appeal mechanisms.
8. Children’s Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have inadvertently collected Personal Information from a child under 16, we will take reasonable steps to delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised Privacy Policy on this page and update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
General Auto Repair, LLC
310 Sylvan Lake Road, Watertown, CT 06779
Email: service@generalautoct.com
Phone: 860-737-9173